Refund & Return Policy — Maha’s Skincare & Beauty Wellness
Thank you for shopping with Maha’s Skincare & Beauty Wellness.
We take great pride in the quality of our products and the satisfaction of our customers.
As our products are personal care and skincare items, hygiene and safety are our top priorities.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges once items have been opened or used.
This is to ensure the safety and purity of all products delivered to our customers.
If you receive a wrong item, damaged product, or defective packaging, please contact us within 3 days of receiving your order.
Our team will review your case and provide a replacement or store credit where applicable.
Eligibility for Replacement
To be eligible for a replacement:
1. The product must be unused, unopened, and in its original packaging.
2. Proof of purchase (receipt or order number) must be provided.
3. Clear photos or videos of the product issue must be submitted to our customer service team.
Once reviewed, we will notify you by email or WhatsApp regarding the status of your replacement.
Refunds
Refunds are only issued if:
The product is out of stock and cannot be replaced, or
The wrong product was sent, and no replacement is available.
Refunds will be processed to your original payment method within 7–10 business days once approved.
How to Contact Us
For refund or replacement requests, please contact:
customercare@terramerrita.com
+6014 799 8803
+604 390 0663
Please include your order number and photos of the item when reaching out.
Our Commitment
At Maha’s Skincare & Beauty Wellness, every item is crafted with love, care, and
devotion.
We appreciate your understanding that handcrafted skincare products may have slight
variations in colour or texture — these are signs of authenticity and natural formulation.